Kelly Salon Case Study Stage I

Questions

Order Completion Rating

Available Experts

Similar homework solved

7/8/2016–Rev 11 Kelly’s Salon Case Study In 1995, Kelly’s Salon was opened by Kelly Kostanzain a strip mall near the College campus. Kelly’s Salon started as a barbershop with one chair. Over the years, Kelly has expanded her business to include hair styling for both men and women. Her business has grown to three barber chairs, three hair styling stations, and a shampoo station. In response to her customers’ requests, Kelly would like to further expand her business by adding two stations for manicures. The small gift shop next door to her has recently come up for sale, and she is thinking about acquiring that area for manicures. When Kelly’s Salon first opened, it was the only barbershop within a ten-mile radius. It was one of the first businesses to open in the strip mall where it is located, and the number of customers has increased each year. Over the years, a couple of other barbershops have opened around the area, and there is news that a Hair Cuttery (offering men’s and women’s haircuts and styling only) will open about 5 miles away. In the shopping center across the street, an expensive spa has now opened where hair styling is offered along with manicures. Just around the corner from Kelly’s Salon is a home with a sign offering manicures. While Kelly’s Salon continues to grow and profits are increasing, Kelly is sure that she could improve her operation in the areas of scheduling, supply ordering, inventory management, collecting customer information, and marketing. Customer and Employee Scheduling: Currently, Kelly takes appointments by phone and accepts walk-in customers on an as-available basis. If there is a vacancy in the schedule, she is happy to have a walk-in customer for that time slot. As her business has expanded, Kelly has found that keeping track of which employees will be working at any day and time, and matching that with customer appointments has become almost unmanageable. Until recently, she has been comfortable with allowing staff to decide what days and times they want to work, and most of them are part-time. So far, little effort has been made to find a substitute if one of her employees cannot come to work. Now, Kelly has recognized that she is turning away a significant number of walk-in customers, and at other times, her staff is not busy at all. It seems to Kelly that she is very busy on Saturdays, and that Mondays are slow days, but she has no real data to use to make a schedule for her employees. She would like you to help her improve her process for scheduling staff and customers. Inventory Management: Now that she has employed four part-time barbers, six part-time stylists, and two part-time shampoo girls, and is contemplating adding at least two manicurists, Kelly is also concerned about maintaining an adequate stock of supplies. It has become difficult for her to keep track of what supplies have been used and what needs to be ordered. She knows that if she runs out of shampoo or hair spray, for example, that she will not be able to serve her customers. She makes notes to herself and sticks them on her office message board to remind herself to place orders, but she only knows to do so when one of the employees tells her that the last container of a product has been taken from the supply cabinet. Many times, the shop is very busy and either the employee forgets to tell her, or she forgets to make a note. Kelly is happy her business is growing, but the chaos of making sure there are adequate supplies is creating a great deal of stress for her. Supply Ordering: Even if Kelly successfully keeps track of the supplies that have been used, she really does not have time to place orders to her suppliers. Over time, she has noticed that the prices she is paying seem to be going up quickly, but she has no way check to see if she could order supplies at a lower cost. She is wondering if she could save money by finding lower-cost suppliers, suppliers who offer 7/8/2016–Rev 12 free shipping, or suppliers who sell in bulk. It has become apparent that Kelly’s Salon needs an improved supply ordering process. Customer Information: There are some regular customers who come to Kelly’s Salon, and Kelly recognizes them, but often cannot recall their preferences. Several of these customers have called requesting appointments with their favorite barber or stylist, and, while Kelly knows this is important to them, she cannot assure the customers that it will be possible. Many of her barbershop customers come in every two weeks, while most of her customers who want a haircut and style are more likely to visit a few times a year. Kelly would like to know in which category each of her customers fall. She is also seeking your help in finding a better way to document the process of maintaining customer preferences and personal information. Marketing: Kelly would also like to contact her customers and keep them coming back, but currently she has no way to do that. She would also like to make sure when she contacts each customer that she is doing so appropriately. She would also like to provide special offers such as coupons around the time of their birthday, believing that these types of marketing efforts would increase her repeat business and her profits. She would also like to reach more new customers, especially as she expands her business. Kelly’s Salon uses very little marketing except word-of-mouth, and essentially still operates the same as it did in 2000 when Kelly opened her one-chair barbershop. Kelly’s Salon is a for-profit business and must cover its variable costs, fund future improvements and produce a reasonable profit for the owners. Kelly would like to expand into the gift shop area next door, and improve her current management practices. She also believes that she could actually increase her profits if she did a better job of marketing in combination with better scheduling and management of her supplies. Kelly’s Salon currently uses non technology. There is not even a computer in the back office. Kelly has hired you to help her with determining how she could apply information technology to help her manage her growing operation. Throughout this course you will assist Kelly with analyzing her business and applying a technology-related solution to improve the operation of Kelly’s Salon. Your advice will be based on the business practices discussed in the class and the course materials to help her increase revenue, keep the business running, and bring the business into the 21st century. Note 1: You will be looking for a technology solution. While installing a tea and coffee bar may attract new customers, it is not a technology solution. Note 2: As you approach the assignments, you will find it helpful to think about your own experiences with a barbershop or styling salon. Making a trip to a local barbershop or salon may help you think about the processes, challenges, and opportunities. Identify and explain the next steps in implementing the solution (Stage 5)The case study and assignments address the Course Outcomes to enable you to: STAGED ASSIGNMENTS There are four staged assignments which use the Case Study and are designed to follow the relevant course topics in the class schedule. The weight of the assignments is shown in the Course Syllabus. The Purpose of the Assignments This case study specifically addresses the following course outcomes to enable you to:•analyze business strategy to recognize how technology solutions enable strategic outcomes analyze internal and external business processes to identify information systems requirements identify and plan IT solutions that meet business objectives 7/8/2016–Rev 13 due dates are shown with the Assignments. Upon completion of these assignments, you will have performed an array of activities to demonstrate your ability to apply the course content to a “real world situation” to:•Analyze the business environment and justify Kelly’s selected generic strategy and process for improvement onstage 1 Project: Business Environment Analysis (Word document with analysis)•Determine the functional (business) requirements by analyzing inputs, processing and outputs for the process selected for improvement, using the process model provided categorize

Hire a professional essay writer to create a solution from scratch

Order Now, and get an original solution to this assignment with zero plagiarism. Use GATEWAY10 to get a 10% discount on all orders.

Why students choose our experts for homework help, assignments, and coursework

Here are some Benefits of ordering a solution to this homework from us:

p

Full and Instant Money back guarantee

Free proof-reading and editing

Timely delivery

Cheapest homework help writing service

Z

Best custom writing service in US, UK, Australia, and China

100% Reliability and Trust. Satisfaction and Value for money guaranteed.

Solutions with Zero-Plagiarism

Our professional writers will create an original solution for your homework written from scratch. A plagiarism report of your homework is also available.

Free Unlimited Revisions

Our experts will revise your paper until you are satisfied with the final delivery.

24|7 Priority Support

You can communicate with us at any given moment.

Professional Writers and Research Experts

Our team consists of determined, disciplined and ambitious experts with competitive degrees from top Universities from across the world.

Thorough research to complete your assignment

A good research into your paper improves its credibility, gives it higher ranking, and makes your argument solid. That is why our team consists of research experts to guide and work with the writers in preparing your papers.

Frequently Asked Questions

Is this service Legit?

This is an extension of Gateway Assignment essay writing services. Gateway is a group of writers brought together by the desire to help students achieve more in essay writing. Our Writers are experts in tutoring, research, and writing activities. We have worked with over 5,000 students pursuing college, undergraduate, Masters, and Ph.D. degrees. Our Services are Trusted and Verified.

Will My Paper have plagiarism?

No. Absolutely Not. All our Papers are Original and are written by our experts from scratch. To be sure, you can request a plagiarism report when placing an order.

How Fast can you deliver my paper?

Any duration you select when choosing a deadline for the paper. The number of hours could be 3 hours to 24 hours to 2 days, a month, or any other duration.

For short assignments ranging between 1 page and 3 pages(100 – 1000 words), we can have them delivered in 1 hour.

Can I get a professional writer to write my essay?

Absolutely Yes. If you are looking for the most reliable and executive essay writing service, you are in the right place.

Our Service is a program dedicated to improving student’s achievement in essay writing assignments. In our company, professional tutors and expert writers work together to create original solutions to help students complete their assignments.

Our essay writing service is the most reliable writing help online. Our writers are former students and researchers in leading institutions across the world.

Our founder, Frank, is a legend writer and educator who has contributed significantly to improving the performance of thousands of students.

The goal of Gateway Assignment is to lead in changing the learning process by allowing students to access unlimited resources in writing their essays.

How Much will it Cost?

Our Rates start at $10 per page (275 words). Plus:

  • Free First Page
  • Free Reference Page
  • Free Unlimited Revisions

Can I get a Discount for my first paper?

Ofcos. Use the discount code “GATEWAY20” at checkout to get a 20% discount off on all essays you order.

Do I get a refund if I am not satisfied with the paper?

Yes. Anytime you establish that Our Services did not help you meet your desired outcome, you are entitled to a Full Refund. Read our refund policy to learn more.

'One More Question'?

Chat with a live agent on the floating chat. Frank is online now.

Questions Recently Solved by Our Experts

OL 600 Milestone One

Get an original solution. We have expert essay writers in all academic levels. Get 100% plagiarism-free paper at the lowest price.

read more

Managing the Generations

Get an original solution. We have expert essay writers in all academic levels. Get 100% plagiarism-free paper at the lowest price.

read more

Get a Plagiarism-free paper Today

Order an essay, term paper, research paper, or any other assignment and get an expert to work on it. Use GATEWAY20 to get a 20% discount on all papers.

Alternatively, Check Out the FIVE STEPS in writing an essay