Answer all questions. Goods, Services, and Operations Management 1. Describe a customer experience you have personally encountered where the good or service or both were unsatisfactory (for example, defective product, errors, mistakes, poor service, service upsets, and so on). How might the organization have handled it better and how could operations management have helped? 2. Choose one of the following services and explain, using specific examples, how each of the ways that services differ from manufactured goods apply. a. a family practice medical office b. a fire department c. a restaurant d. an automobile repair shop Please avoid plagiarism Please cite sources
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